Bilingual Intake Specialist

Description

Don’t miss out on this exciting opportunity! We are a fast-paced and highly successful plaintiff’s personal injury firm that offers great benefits, with opportunities to advance and learn. Our Baton Rouge office is seeking a Bilingual Intake Specialist to add to our team.

JOB DUTIES:

  • Receives all incoming calls and emails for the firm and directs them appropriately and professionally.
  • Follow established guidelines regarding client service, responsiveness, appointment setting and other call handling processes.
  • Coordinate and schedule investigator meetings with potential clients.
  • Analyze information obtained from clients and obtain additional relevant information.
  • Obtains pertinent information from potential new clients while demonstrating confidence, compassion and respect.
  • Utilizes the firm’s case management system and other technology to document client information appropriately.
Requirements
  • Bilingual – Spanish
  • Ability to learn and utilize an electronic practice management system.
  • Ability to multi-task in a high-paced environment.
  • Being a self-starter, problem solver, and team player.
  • Positive attitude
  • Proficiency with office software, including: Word and Outlook

PREFERRED:

  • 2+ years of experience
  • Experience with direct customer contact in a service or sales industry

To apply for this job please visit recruiting.paylocity.com.